TourX is too good of a car to continue going un noticed, but it will...classic GM - making great cars that no one buys - ATS/CTS, CT6...
Wish they offered a silly plastic cladding delete or body paint option like the A4 Allroad.
Man that wagon looks good, roof rack too! Well done group captain mandrake!
Current: '17 Tundra, '16 3 GT
Past/Sold: '13 Evo, '08 Si, '12 Mustang GT, '03 Evo VIII, '01 Golf 1.8T
I am making the assumption the car can not safely be driven? If that is the case, you would think GM would step in with a loaner or rental. Now if the car can be driven, I would go over to the bodyshop and drive it in the wrecked condition until parts come in but ask for a credit or something during that time. It sounded like GM customer care already made a mention of payments. The only reason I say this, depending on where parts are coming from, it could be awhile especially if they are shipping anything from overseas.
i don't mean to hijack the thread but wanted to mention that i'm in a similar predicament with my wife's qx50. The car was involved in a deer accident at the end of december which required replacing the driver side front and rear door panels. except one of those parts is on national backorder and, three months later, the car still isn't repaired. the main difference from OP is that the car is still drivable, so it hasn't been too much of an inconvenience for us aside from having to look at a banged up car in the garage everyday. until reading this thread, i hadn't even thought to complain to Infiniti USA, but it seems like I should have?
Past: 2000 Infiniti I30, 2003 Infiniti G35, 2002 Mazda Tribute, 2013 VW Tiguan, 2007 VW GTI, 2015 BMW X1
Another thought I just had - this situation shows that there is some potential benefit to taking your car to a body shop owned/operated by the dealership group your car was purchased from. Having a dealer on your side could be helpful in a case like this.
Good luck. I would definitely become the squeaky wheel ASAP.
Open a complaint with the state insurance regulator and have a lawyer fire them off a breach of contract for not repairing the car.
Start being a pain in the ass and they will start doing something about it.
If my car got smashed in the front and getting parts was this much of a hassle, I would seriously consider turning it back into an Opel.
There are a few threads on here https://buickforums.com/forums/forum...urx-forum.135/ about guys doing just that. Some are getting way past re-badging, like re-programming the Buick out and the Opel into all the cars electronics and infotainment. and even changing the rear lift gate puddle lamp.
Current: 2005 V70, 2006 E350, 2010 535i, 2007 E61 x2, 2007 A8
Past Volvos: 1996 960, 1998 S70 T5M, 1999 V70R, 2000 V70, 2004 S60R
Past Audis: B5S4, 1990 90 2.3qm
I worked a GM parts counter in 1990, the dealership had about 50 Berettas sitting in a lot behind the dealer that were waiting on a suspension part, I can't remember what it was. Some of them had been waiting for than 6 months. The customers went crazy because the dealer was getting new Berettas for sale all the time, which used the same part. GM had plenty of parts to put on new vehicles but none for warranty repairs.
Working at that place pretty much eliminated the possibility of me ever owning a GM product.
If they are unwilling, you may have to get an attorney to assist on this.
It is obvious that neither GM, nor PSA, nor the bumper part supplier, have any interest in producing the needed parts. And with the world wide outbreak of COVID-19, I do not see a quick resolution.
Last edited by Alpinweiss2; 03-31-2020 at 07:52 AM.
2008 Passat 6-speed manual
2017 Tiguan 4-Motion
formerly Alpinweiss (Alpinweiß)