My Buick TourX was in an accident back in October. I dropped the car off to the dealership in November, they said the repairs would take about a week.
Four months later I still don't have my car because shop can't get the repair parts from General Motors.The shop was initially saying this was because of the UAW strike that occured back in September. I'm not sure what the issue is anymore.
I've called General Motors Customer Care and this seems to get me nowhere. They'll contact the shop where my car is being repaired, verify the part numbers that are on order, and then call me back stating they have no timeline for when the parts will be available. They always tell me that the shop where my car is being repaired is the best source of this information going forward. This blows my mind since GM or one of their suppliers, not the dealership, makes the part.
The insurance company won't total out the vehicle since the repair was only about 3k. I feel like GM should be doing something to help me out here. I bought the car new in February of 2019 and it has less than 10k miles on it. How can they not have parts for this vehicle? The only thing they've offered to do is give me an $100 service voucher, Sirius/XM, or OnStar subscription. I find this completely insulting at this point.
Has anyone encountered anything like this or have any suggestions on what I should be doing?