Let’s recap a little bit at this point: A Model S with Enhanced Autopilot (which includes the Summon feature) and FSD “capability” is sold at auction, a dealer buys it, after the sale to the dealer Tesla checks in on the car and decides that it shouldn’t have Autopilot or FSD “capability,” dealer sells car to customer based on the specifications they were aware the car had (and were shown on the window sticker, and confirmed via a screenshot from the car’s display showing the options), and later, when the customer upgrades the car’s software, Autopilot and FSD disappear.
When Alec asked Tesla customer support about this, this was their response:
This is all very puzzling. Alec bought the car from a dealer based on a set of features that the dealer understood the car to have when purchased at auction. If Alec saw that the car had Autopilot and FSD when he paid for it, how, exactly, did he not pay for those features?Tesla has recent identified instances of customers being incorrectly configured for Autopilot versions that they did not pay for. Since, there was an audit done to correct these instances. Your vehicle is one of the vehicles that was incorrectly configured for Autopilot. We looked back at your purchase history and unfortunately Full-Self Driving was not a feature that you had paid for. We apologize for the confusion. If you are still interested in having those additional features we can begin the process to purchase the upgrade.
Full story here: