A family member has been having issues with a new laptop that they bought about a month ago, it basically gets to the Dell logo at boot up and then sometimes goes all the way to Windows, where it then typically gives a blue screen of some description. I offered to take a look at it for them, with the ultimate goal of fixing it, but failing that getting the few documents they have on there off of the hard drive in case they need to return it. This morning while trying to get into safe mode, I noticed the dreaded hard drive clicking sound, after giving up with Windows I installed Linux Mint onto a USB flash drive, figuring I can then access the Windows drive, copy what I need and then they could return it to the store for replacement.
Problem is, the hard drive appears to be pretty much dead. BIOS does not see it, the Dell recovery does not see it, so obviously Linux is not seeing it either. I am somewhat hopeful it decides to come back on at least long enough for me to get what I need, but it's not looking good.
So, here is my dilemma.... The laptop is one of these stupid newer types where in order to access anything, you have to pretty much dismantle half the laptop. For example, there is no battery you can just remove on this thing, you have to take the entire bottom cover off. The hard drive is the same, to get at the hard drive, I need to remove all the screws from the bottom and pry the laptop open. I had been thinking of removing the hard drive, putting it in a USB enclosure and trying to access it that way. My concern though, is if I open this thing up, that when it comes to returning it, the store will say they damaged it opening it and deny replacement. The type of plastic cover never goes back on quite right, so it will be pretty clear someone opened it.
What would you do? Any suggestions? There is not much on it that I need to copy, but it is stuff I need to get (of course, they don't have a back up.... ) would rather not leave on there either as it is business / finance related. Most of the stuff is on another laptop that was networked with this one, but there are a few things on this one.